Mary: So you take people’s luggage to their rooms. Mary: What do you do for a living? That’s too bad. What hotel does he work for? 26.R:If the guestcomplains to you, what do you do? 19.R:Could you listsome difficulties during your work? Can you work overtime? 25.R:Working inhotel is really hard so can you accept that? My mother is a warm-hearted personso that all the people are willing to together with her. E: English is spoken all around the world. E:I will try all my best to meet the requirements of the guests. I provide a lot of information to guests, such as the kinds of facilities and their location in the hotel, places to eat in the area, and places to go and see on the island. Oh, really. My brother works in a hotel, too. Unit 8 Conversation 1: He works in a hotel! That’s funny. My brother works there, too.
Oh, that’s interesting. What does he do? E:Firstly this job should be what I interested in and Secondly itshould have a huge space of development. I do hope I can get this job . Inaddition , I hope by my effort I can become a Les chef d`or. I hope to take care ofthem by my own effort. Thirdly, my major is hotelmanagement ,I hope to make practical use of the knowledge that I learned inhotel services. He tell that a good staff should beresponsible for his work on. 33.R:What are thefive plans for yourself in the future? E: I apply for the Concierge because I want to make face-to-facecommunications with guests so that I can give them my the best services. Alex: Yes, but i also arrange things like taxis for guests. But I must find out why I make such amistake and I will learn lesson from it.我们没有人生来就是完美的。 But ifhe or she demands exceeds, I have to politely to refuse him/her. 11.R:What amateuractive have you ever taken part in? 31.R:What kind oftreatment do you expected?
E:Smile is a kind of language which can be understand by everyone ,especially in service industry, smile can make the guests feel at home. 31.R:What kind oftreatment do you expected? 12.R:Would you mindintroducing your family ? Please say something about your family? E:There are three people in my in my family . 23.R:Why are youinterested in our hotel ? E:I should patiently listen to reason that the guests complain about .If it is our problem I would contact the related departments to solve it , 酒店工作 andtry my best to make guests feel at satisfied. E:Because we all ,know that our hotel is a International ChainFive-Star Hotel . E:I am really interested in the training courses that hotel offers. E: I know the information form your website. One of my most important functions is to be a source of information. 27.R:Do you thinksmiling is very important when you are working? 30.R:If you areemploy by the hotel , what will you do firstly?來自香港的 Sarah 是在香港專業教育學院修讀酒店餐飲管理，並即將畢業，當初有了來美國體驗生活的一個想法，同時也想要提升自己各方面的能力，於是趁著自己學校暑假的時間參與了 SWT Program 來到美國 New Hampshire 的一間高級酒店 Wentworth by the Sea 展開了她人生中第一次的美國工作生活體驗喲！